Last Updated: [17-06-2025]
At Digiworld Agency, we take pride in delivering high-quality digital marketing and lead generation services to our clients. Your satisfaction and clarity are important to us. Please read our Refund & Shipping Policy carefully before making any purchases.
Refund Policy
Since we provide intangible digital services (such as lead generation campaigns, strategic consultations, digital product deliveries, and ad management services), we do not offer refunds once the services are initiated or delivered.
However, we value transparency and fairness. Below is a breakdown of our refund terms:
Refund Eligibility:
Refunds may be considered only if:
The service has not yet started.
A duplicate payment was made by error.
There has been a clear failure to deliver agreed services as per contract/communication (to be reviewed case-by-case).
Non-Refundable Scenarios:
Once the service (e.g., campaign setup, ad execution, digital product delivery) has begun.
Delays or performance issues caused by the client’s failure to provide necessary inputs, approvals, or access.
Custom strategy or design services already delivered.
Free strategic consultations or discounted services.
To request a refund (if applicable), please contact us at [email protected] within 3 days of payment. Include your payment details, service description, and reason for the request. We will respond within 3–5 business days.
Once you agree to our proposal and make the payment, the project is considered active and non-cancellable.
No cancellations are accepted once the service has started or resources have been allocated. If you decide to terminate the service early, no partial refunds will be issued. For retainer/monthly plans, cancellations must be requested 7 days before the next billing cycle to avoid automatic renewal.
Shipping Policy
As a digital marketing agency, we do not ship any physical products. All our services and digital deliverables (such as reports, lead lists, strategy plans, creatives, and campaign data) are delivered electronically via email, cloud sharing, or client dashboards.
Delivery Timelines:
Services are initiated within 4–7 business days after successful payment and onboarding.
Final deliverables (such as lead reports or ad campaign reports) will be shared based on the scope of the project, typically within the timeline agreed during the onboarding call or in the service agreement.
Communication:
All communication regarding your service status and digital deliverables will be done through:
WhatsApp (if opted)
Client dashboard (if applicable)
If you face any issues receiving digital deliverables, please contact our support team immediately at [email protected] or call us at +918660893854.
Contact Us
If you have any questions about our Refund or Shipping Policy, feel free to reach out:
📧 Email: [email protected]
📞 Phone: +918660893854
🌐 Website: https://thedigiworldagency.com/